CONTACT & FAQ'S

Contact

FREQUENTLY ASKED QUESTIONS

How do I find the right size?

Size guides are available on all product pages to help you find your perfect fit — We advice grabbing a measuring tape and comparing your own measurements with the ones listed in the size guide — Our bottoms fit true to size — If you’re between sizes on tops, we suggest sizing up for a more relaxed fit.

Do you ship to my country?

We deliver to all of the EU and many neighboring countries, with free shipping on orders over €85. CloudClo orders are shipped via trusted carriers like GLS, Postnord and DAO — For further information please refer to our Shipping Policy page.

How long will my order take to arrive?

Delivery within Denmark usually takes 1–4 business days — International deliveries may take longer, depending on the destination — Please note that delivery times may vary depending on product availability and external factors — For further information please visit our Shipping Policy page.

Garment Care?

Our garments, are machine wash-friendly — We recommend washing on a cold gentle cycle with similar colors — We also recommend air drying to keep the fit and fabric looking fresh & new — Do not bleach, Do not tumble, heat or sun dry.

What is our refund policy?

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return — For further information please refer to our Refund Policy page.

What payments methods can I use?

We offer a variety of payment methods to ensure a convenient and secure shopping experience — Credit/Debit Cards: We accept major cards like Visa, Mastercard, and American Express — PayPal: Use your PayPal account for added convenience and security — Mobile Payment Services: Depending on your location, we accept Apple Pay, Mobile Pay, ideal, Shop Pay, and Google Pay.

For more information, please read our full Policies below